The Weller Truck Parts core return program is designed to facilitate an efficient and cost-effective way of returning your cores. Following the instructions listed below will ensure your core is processed quickly and correctly.
- Attach the Core Return Tag provided with the remanufactured unit to core.
- For warranty units, obtain a Warranty Repair Authorization (RA#) from your Weller Truck Representative. If you are not sure who your representative is call the Reman Center at 1-800-872-6697 or email warranty@wellertruck.com.
- Prepare the unit for shipping.
- Drain oil from unit.
- Band, wrap, or strap unit(s) to a pallet.
- Attach a copy of the warranty invoice, core tag or RA# to the unitf or identification.
- Notify Weller Core Returns when unit is ready for pick up.
- You can notify Weller Core Returns in one of four ways:
- Download the Weller App!
- Login to the customer portal at the above right of this screen.
- Email corereturn at wellertruck.com
- Provide the following: Core return tag number, Weller Truck Parts invoice, or the RA if the unit is a possible warranty
- Your contact information
- Your company's hours of operation
- call 1-800-872-6697, Ext. 3794 or 3759
- Provide the following: Core return tag number, Weller Truck Parts invoice, or the RA if the unit is a possible warranty
- Your contact information
- Your company's hours of operation
- You can notify Weller Core Returns in one of four ways:
Weller will prepare the bill of lading and schedule your unit to be picked up by a Weller approved carrier.
Failure to follow these procedures could result in core credit delays and freight charge backs.
Please note, core return eligibility is one year from invoice date.